We build our pieces to endure. Every gold and silver product from Lumay Labs is backed by a one-year warranty against manufacturing defects from the date of purchase.

Scope of Warranty

This warranty covers faults in product material and construction. A manufacturing defect includes instances such as:

• A clasp that breaks
• A chain that snaps under normal use
• A stone that is missing or has fallen out from its original setting under normal use

To initiate a warranty claim, proof of purchase is mandatory. Please contact our support team with your original receipt or a relevant bank statement and images of the issue.

Limitations and Exclusions

Our commitment is to quality craftsmanship. Therefore, this warranty does not cover issues arising from factors outside of the manufacturing process. The following are explicitly excluded:

• Lost or stolen items.
• General wear and tear, including but not limited to scratches, dents, or tarnishing that occurs with normal use.
• Damage caused by accident, abuse, misuse, misapplication, and improper care.
• Any modification done by a third party outside of Lumay Labs.

Product Care and Preservation

The longevity of your piece is also dependent on its care. Exposing your jewelry to harsh chemicals or environments can permanently alter its appearance and will void this warranty. To preserve the integrity of your product, avoid all contact with the following:

• Liquid silver polish
• Pools, hot tubs, spas and showers.
• Salt water and other harsh environments

Our Commitment to You

If your piece has been damaged and is not covered under our warranty, please still contact us. We believe in the longevity of our products and will do our best to find a fair solution to help you restore your piece.